Privacy Policy | Forklift Instructor LTD

Forklift Instructor LTD Privacy Policy and the General Data Protection Regulation (GDPR)

What is the GDPR?

The GDPR is a regulation intended to strengthen and unify data protection for all individuals within the EU and UK. It aims to protect the fundamental right to privacy and the protection of personal data.

Forklift Instructor LTD and the GDPR

Customer trust is our absolute top priority. Forkliftinstructor.com is 100% committed to data protection. That’s why we welcome the General Data Protection Regulation (also known as the GDPR), which was approved and adopted by the European Union (EU) and United Kingdom (UK).

Your rights under the GDPR

In accordance with the GDPR, Forklift Instructor LTD provides you a way to exercise your right to access all the personal data we have collected about you, as well as the right to "be forgotten" (to be permanently deleted from our databases).

Training records and certificates cannot be erased or destroyed as the law requires us to hold it. If a copy of training record will be requested by an employee of the company, where the company funded the training, we will contact the company to ask for their permission. Further actions will be taken as instructed by the company and following the applicable law.

What type of information do we collect?

We receive, collect, and store any information you enter on our website, messaging, emails, social media, booking forms, contracts, training records (known as test sheets), invoices.

In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, contact us, booking and or attend training, invoices, booking forms, contracts, training records (known as test sheets) as part of the process, we collect personal information such as your name, address, phone number, NI number, DOB, company details, photographs and email address.

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services.
To provide our customers with operator training and registration services, ongoing customer assistance, technical support and marketing purposes.
To be able to contact our customers with legal, general or personalized service-related notices and promotional messages.
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.
To comply with governing, auditing bodies, HMRC, HSE and any applicable laws and regulations.

How do we store, use, share and disclose our customers personal information?

Our hosting provider, which also provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through their data storage, databases and their general applications. They store your data on secure servers behind a firewall.

All direct payment gateways used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

All course paperwork, invoices is stored in a safe and secured storage, some of documents stored for 7 years as required by law.

All training records data is entered into Brittop database and is fully compliant with GDPR, Brittop policy could be found here: https://brittopltd.co.uk/privacy-policy-2/

How do we communicate with our site visitors and customers?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or money owed, to comply with applicable national laws, and any agreement we may have with you. To poll your opinions through surveys or questionnaires, to send updates about our company, for these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools?

Cookies are small pieces of data stored on your browser, when you visit Forklift Instructor LTD websites. We are using cookies and tracking tools provided by applications like Google analytics, their privacy policy could be found on Google. Cookies are typically used to keep track of the settings you have selected and actions you have taken on Forklift Instructor LTD websites.

Forklift Instructor LTD uses cookies for important reasons, such as:

To provide a great experience for our visitors and customers.
To identify Forklift Instructor LTD registered members (users who registered to Forklift Instructor LTD sites).
To monitor and analyse the performance, operation and effectiveness of Forklift Instructor LTD websites.
To ensure Forklift Instructor LTD websites are secure and safe to use.

How can Forklift Instructor LTD website visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at data@forkliftinstructor.LTD

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at data@forkliftinstructor.LTD